{"id":2584,"date":"2024-11-18T20:55:10","date_gmt":"2024-11-18T19:55:10","guid":{"rendered":"https:\/\/kwitek.be\/?page_id=2584"},"modified":"2024-11-19T20:37:52","modified_gmt":"2024-11-19T19:37:52","slug":"assistance-a-distance","status":"publish","type":"page","link":"https:\/\/kwitek.be\/index.php\/assistance-a-distance\/","title":{"rendered":"Assistance \u00e0 Distance"},"content":{"rendered":"\n
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B<\/p>

Assistance \u00e0 Distance<\/h1><\/div>

B\u00e9n\u00e9ficiez de notre service d’assistance \u00e0 distance pour r\u00e9soudre vos probl\u00e8mes informatiques sans d\u00e9placement.<\/p><\/div><\/div>\n\n\n\n

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Contactez-nous<\/div><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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\u00c9tape 1: T\u00e9l\u00e9chargement de l\u2019Application<\/h5><\/div>

Cliquez sur le bouton ci-dessous pour t\u00e9l\u00e9charger TeamViewer selon votre syst\u00e8me d\u2019exploitation. Une fois t\u00e9l\u00e9charg\u00e9, ouvrez le fichier pour commencer l\u2019installation.<\/p><\/div><\/div>\n\n\n\n

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T\u00e9l\u00e9charger pour <\/h3><\/div><\/div><\/div>\n\n\n\n
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Windows<\/div><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure><\/div>\n\n\n\n

T\u00e9l\u00e9charger pour <\/h3><\/div><\/div><\/div>\n\n\n\n
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macOS<\/div><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure><\/div>\n\n\n\n

T\u00e9l\u00e9charger pour<\/h3><\/div><\/div><\/div>\n\n\n\n
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ChromeOS<\/div><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u00c9tape 2 : Installation de TeamViewer<\/h4><\/div>

Suivez les instructions \u00e0 l’\u00e9cran pour installer TeamViewer sur votre ordinateur. Cela ne prendra que quelques minutes.<\/p><\/div><\/div>\n\n\n\n

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\u00c9tape 3 : Ouverture de TeamViewer et G\u00e9n\u00e9ration du Code de Connexion<\/h4><\/div>

Une fois install\u00e9, ouvrez TeamViewer. Vous verrez un code ID et un mot de passe. Communiquez ces informations \u00e0 notre technicien pour \u00e9tablir la connexion s\u00e9curis\u00e9e.<\/p><\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Avantages de l\u2019Assistance \u00e0 Distance<\/h2><\/div><\/div><\/div>\n\n\n\n
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01<\/p>

S\u00e9curit\u00e9 et Confidentialit\u00e9<\/h3><\/div>

Nos sessions sont s\u00e9curis\u00e9es et prot\u00e9g\u00e9es. TeamViewer utilise un cryptage avanc\u00e9 pour garantir la confidentialit\u00e9 de vos donn\u00e9es.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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02<\/p>

Support Rapide et Fiable<\/h3><\/div>

Gr\u00e2ce \u00e0 TeamViewer, nous pouvons intervenir imm\u00e9diatement sans que vous ayez besoin de nous recevoir \u00e0 domicile. Parfait pour les urgences informatiques.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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03<\/p>

Flexibilit\u00e9 : \u00c0 Distance ou sur Place<\/h3><\/div>

Que vous soyez chez vous ou au bureau, nous nous adaptons \u00e0 votre situation. Si besoin, nous proposons \u00e9galement des interventions sur place.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Guide de Connexion pour l\u2019Assistance \u00e0 Distance<\/h4><\/div>

Comment d\u00e9marrer la session d\u2019assistance ?<\/p><\/div><\/div>\n\n\n\n

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<\/path><\/svg><\/span>Ouvrez TeamViewer et communiquez votre ID et mot de passe \u00e0 notre technicien.<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Notre technicien utilisera ces informations pour acc\u00e9der temporairement \u00e0 votre ordinateur et r\u00e9soudre votre probl\u00e8me.<\/span><\/div>\n\n\n\n
<\/path><\/svg><\/span>Vous pouvez voir tout ce que fait notre technicien \u00e0 l\u2019\u00e9cran et avez le contr\u00f4le total pour arr\u00eater la session \u00e0 tout moment.<\/span><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
<\/div>\n\n\n\n
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Conseils pour une Assistance Efficace<\/h2><\/div>

Pr\u00e9parez vos questions<\/strong> pour une r\u00e9solution rapide.
Fermez les applications sensibles<\/strong> pour votre s\u00e9curit\u00e9.
V\u00e9rifiez votre connexion<\/strong> pour une intervention sans interruption.
Gardez vos identifiants \u00e0 port\u00e9e de main<\/strong> pour faciliter la reconnexion.<\/p><\/div><\/div>\n\n\n\n

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Besoin d\u2019aide suppl\u00e9mentaire ?<\/div><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
<\/div>\n\n\n\n
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Questions Fr\u00e9quemment Pos\u00e9es (FAQ)<\/h2>

Find answers to commonly asked questions about our products and services.<\/p><\/div>\n\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Quelles sont les conditions n\u00e9cessaires pour l’assistance \u00e0 distance ?<\/p><\/div>

Vous avez besoin d’une connexion internet stable et de l’application TeamViewer install\u00e9e sur votre ordinateur. Ensuite, communiquez simplement votre ID et mot de passe TeamViewer au technicien.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Puis-je interrompre la session \u00e0 tout moment ?<\/p><\/div>

Oui, vous avez un contr\u00f4le total sur la session. Vous pouvez fermer TeamViewer \u00e0 tout moment pour interrompre la connexion.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Combien co\u00fbte une session d’assistance \u00e0 distance ?<\/p><\/div>

Le tarif d\u00e9pend de la nature de l\u2019intervention. N\u2019h\u00e9sitez pas \u00e0 nous contacter pour obtenir un devis avant de commencer la session.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Quelle est la dur\u00e9e moyenne d’une session d’assistance ?<\/p><\/div>

En moyenne, une session dure entre 15 minutes et 1 heure, selon la complexit\u00e9 du probl\u00e8me \u00e0 r\u00e9soudre.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Quels types de probl\u00e8mes peuvent \u00eatre r\u00e9solus \u00e0 distance ?<\/p><\/div>

Nous pouvons g\u00e9rer une large gamme de probl\u00e8mes \u00e0 distance, comme les erreurs syst\u00e8me, les installations logicielles, les configurations de s\u00e9curit\u00e9, et bien plus encore. Certains probl\u00e8mes mat\u00e9riels peuvent cependant n\u00e9cessiter une intervention physique.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Comment puis-je savoir si mon ordinateur est s\u00e9curis\u00e9 pendant la session ?<\/p><\/div>

TeamViewer utilise un cryptage de bout en bout pour prot\u00e9ger vos donn\u00e9es. Seul le technicien autoris\u00e9 a acc\u00e8s \u00e0 votre appareil et uniquement pour la dur\u00e9e de la session.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Comment se termine une session d\u2019assistance \u00e0 distance ?<\/p><\/div>

La session se termine lorsque le technicien se d\u00e9connecte de votre appareil ou lorsque vous fermez TeamViewer. Vous pouvez aussi mettre fin \u00e0 la session \u00e0 tout moment.<\/p><\/div><\/div><\/div>\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Dois-je installer TeamViewer chaque fois que j’ai besoin d’assistance ?<\/p><\/div>

Non, une fois TeamViewer install\u00e9, vous pouvez le conserver sur votre ordinateur pour de futures sessions.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Que se passe-t-il si le probl\u00e8me n’est pas r\u00e9solu ?<\/p><\/div>

Si le probl\u00e8me persiste malgr\u00e9 nos efforts, nous vous proposerons d’autres solutions, comme une intervention \u00e0 domicile ou en atelier, si n\u00e9cessaire.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Comment puis-je payer apr\u00e8s une session d’assistance \u00e0 distance ?<\/p><\/div>

Apr\u00e8s chaque session, vous recevrez un r\u00e9capitulatif du service avec les informations de paiement. Vous pouvez r\u00e9gler par virement bancaire.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Est-ce que l’assistance \u00e0 distance fonctionne pour tous les types d’ordinateurs ?<\/p><\/div>

Oui, nous pouvons intervenir sur la plupart des syst\u00e8mes, y compris Windows et macOS. Assurez-vous simplement que TeamViewer est compatible avec votre appareil.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Puis-je \u00eatre assist\u00e9 \u00e0 distance m\u00eame si je suis \u00e0 l’\u00e9tranger ?<\/p><\/div>

Oui, tant que vous disposez d’une connexion internet, nous pouvons vous assister quel que soit votre emplacement g\u00e9ographique.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Que faire si je ne parviens pas \u00e0 t\u00e9l\u00e9charger ou installer TeamViewer ?<\/p><\/div>

R\u00e9ponse :<\/strong> Si vous rencontrez des difficult\u00e9s, contactez notre support, et nous vous guiderons \u00e9tape par \u00e9tape pour vous aider \u00e0 installer l\u2019application.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Que faire si j’ai besoin d’une assistance r\u00e9guli\u00e8re ?<\/p><\/div>

Nous proposons des contrats de maintenance pour les clients qui ont besoin d’une assistance r\u00e9currente. N’h\u00e9sitez pas \u00e0 nous contacter pour plus de d\u00e9tails.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t

Est-il possible d’avoir une session de d\u00e9monstration avant de payer ?<\/p><\/div>

Nous proposons parfois des diagnostics gratuits ou des consultations pour d\u00e9terminer la nature de votre probl\u00e8me. Contactez-nous pour conna\u00eetre les options disponibles.<\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Questions Fr\u00e9quemment Pos\u00e9es (FAQ) Find answers to commonly asked questions about our products and services.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-2584","page","type-page","status-publish","hentry"],"yoast_head":"\nAssistance \u00e0 Distance - kwitek.be<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kwitek.be\/index.php\/assistance-a-distance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistance \u00e0 Distance - kwitek.be\" \/>\n<meta property=\"og:description\" content=\"Questions Fr\u00e9quemment Pos\u00e9es (FAQ) Find answers to commonly asked questions about our products and services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kwitek.be\/index.php\/assistance-a-distance\/\" \/>\n<meta property=\"og:site_name\" content=\"kwitek.be\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-19T19:37:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kwitek.be\/wp-content\/uploads\/2024\/11\/images-150x150.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kwitek.be\\\/index.php\\\/assistance-a-distance\\\/\",\"url\":\"https:\\\/\\\/kwitek.be\\\/index.php\\\/assistance-a-distance\\\/\",\"name\":\"Assistance \u00e0 Distance - 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